Case Studies.
See our best practices in action. Read about the experiences of our healthcare clients.
Revenue Cycle Transformation Case Studies
Read and learn from the experience of our clients as we apply best practices for billing, coding, accounts receivable, and denial management to help them achieve market-leading revenue cycle benchmarks. For most healthcare organizations, it can be difficult to keep up with the changes in healthcare regulations, payer-specific business rules, and develop responses to these changes to transform their revenue cycle. Our clients get access to these best practices along with our mature global delivery model.
Explore tips and strategies on how to improve front-end collections, transform your front-office processes, eliminate revenue leakage through improved medical coding, reduce denials through systematic correction of the root-causes, reduce out-of-network denials through improved credentialing, and more…
Coverage issues identified just before cardiovascular surgery can delay treatment and reimbursement. This case study shows how a procedure-specific eligibility verification workflow helped improve financial clearance across 1,200 cardiac procedures.
Hidden coding errors in professional and technical component billing can delay reimbursement and increase audit risk. Discover how our Medical Coding & Audit Services reduced component-billing denials by 44% and protected approximately $465,000 in reimbursement opportunities.
A multi-location ENT practice struggled with unapplied cash, payment posting errors, and reimbursement discrepancies despite strong claim acceptance rates. Learn how MBW RCM resolved $865,000 in unapplied and underposted payments through specialized payment posting workflows within 150 days.
See how a multi-location ENT practice recovered more than $1.2 million in aging surgical receivables through high-value claim prioritization, structured appeals, payer follow-up, and underpayment validation.
Discover how MBW RCM helped a spine surgery practice close a $518K revenue gap in just 120 days. This case study highlights the billing strategies, coding improvements, and revenue cycle enhancements that strengthened reimbursement and accelerated collections.
A New York spine surgery practice was losing revenue through unnoticed contractual underpayments on complex fusion and instrumentation procedures. Learn how MBW RCM recovered $612,000, reduced underpayments by 42%, and increased net collections by 18% without increasing surgical volume.
Despite timely claim submission and low denial rates, a freestanding radiation oncology center struggled with slower reimbursement growth. Discover how our Radiation Oncology Billing and Charge Capture Services increased charge capture by 29% and protected $418,000 in reimbursement through specialty-focused revenue integrity workflows.
A hospital-affiliated cardiovascular surgery practice recovered $486,000 by improving CABG and valve surgery documentation through a specialty-focused Clinical Documentation Integrity (CDI) program.
A Texas radiation oncology practice believed its prior authorization process was under control until our assessment uncovered workflow gaps that put $387,500 in reimbursement at risk. See how targeted improvements reduced denials and protected revenue.
A multi-location radiation oncology practice was facing rising claim denials despite timely submissions. Discover how specialty-focused billing strategies reduced denials by 37%, improved first-pass claim acceptance, and accelerated reimbursement for complex cancer treatment services.
A multi-provider spine surgery practice in Arizona struggled with unapplied cash, delayed ERA reconciliation, and inaccurate payment posting. Learn how MBW RCM reconciled $226,000 in outstanding payments, reduced posting backlogs from 19 to 3 days, and improved financial reporting.
A multi-location ENT practice improved its claim submission workflow, reduced clearinghouse rejections, and achieved a 98% first-pass claim acceptance rate through specialty-focused claim submission services.
A Texas urology practice struggled with stagnant collections despite consistent patient volume. After outsourcing its billing operations, the practice improved claim accuracy, reduced denials, recovered $238,000 in missed revenue, and increased collections by 18% within six months.
A growing cardiology imaging program was performing more studies than ever, yet reimbursements continued to lag. This case study reveals how authorization mismatches, medical necessity reviews, and payer workflow bottlenecks caused nearly 25% of imaging claims to be delayed—and how targeted revenue cycle interventions helped recover over $500,000 while reducing payment delays by 64%.
A Medicare Advantage provider with 25,000+ members improved RAF accuracy by 18% through retrospective HCC coding reviews, provider education, and ongoing coding audits. The initiative also increased HCC capture rates by 14% and reduced coding discrepancies by 35%.
A Medicare Advantage physician network facing significant RADV audit exposure improved HCC coding accuracy from 82% to 96% through comprehensive coding audits, provider education, and documentation improvements.
A multi-provider urology practice was struggling with over $180,000 in outstanding claims aged beyond 120 days. Through focused denial resolution, payer follow-up, documentation recovery, and strategic A/R management, MBW RCM helped recover significant lost revenue, reduce aging balances, and improve cash flow within 120 days.
A detailed case study showing how a hospital improved collections, reduced denials, and recovered nearly half a million dollars through strategic general surgery billing improvements.
A pain management practice faced a 38% underpayment rate in nerve block and epidural claims despite clean submissions. Through targeted billing corrections, we helped identify and fix reimbursement gaps to recover lost revenue and improve collections.
MBW RCM partnered with a Texas-based ASC facing a 24% claim denial rate and ongoing revenue loss. By addressing gaps in documentation, modifiers, and authorizations, we implemented a structured denial management approach. This reduced denials to 9% and delivered $420K in annual revenue recovery.
In this case study, our team helped an orthopedic practice increase collections by 28% by correcting coding errors, resolving NCCI issues, and optimizing AR workflows—without adding staff.
An ophthalmology practice in New York faced major reimbursement issues when incorrect NPI/TIN setup caused in-network claims to process as out-of-network. MBW RCM identified the mismatch, corrected the provider configuration, and helped the practice prevent further revenue loss.
A New York ophthalmology practice faced repeated denials for refractions and diagnostic tests due to missing patient acknowledgments. MBW RCM implemented refraction policies, ABN procedures, and upfront collection workflows to prevent non-covered write-offs and protect revenue.
A South Dakota ophthalmology practice faced $151,695 in coding-related denials due to modifier errors, incorrect CPT/ICD pairings, and NDC discrepancies. MBW RCM corrected the coding issues, appealed denied claims, and helped the practice recover significant revenue.
An ABA therapy practice achieved a 41.6% increase in collections by optimizing its billing process, eliminating duplicate denials, and aligning with Tricare requirements. Learn how streamlined workflows and payer-specific compliance drove measurable financial gains.
See how we helped an Illinois oncology practice cut denials 15% and increase monthly collections by $11,800. Schedule your consultation today.
An oncology practice was struggling with frequent medical necessity denials, missing documentation, and incorrect modifier use. By adopting smarter coding practices, targeted training, and pre-bill audits, denials were reduced by 75%, first-pass payments improved, and lost revenue was recovered.
A gastroenterology clinic recovered 45% of lost revenue after fixing payment posting issues and streamlining its medical billing process.
A neurology clinic was losing revenue due to billing and denial issues. Learn how fixing coding errors and claim follow-ups led to a $389K recovery.
A mental health clinic had over $198K in missing revenue due to untracked payments and billing backlogs. Find out what went wrong—and how it was fixed.