Practice Care Podcast: Vinny Sankaran on AI Voice in RCM

Company News
Written By Dhinesh R

We’re excited to share another insightful conversation from the PracticeCare podcast, featuring our CEO, Vinny Sankaran.

AI has arrived in revenue cycle management (RCM), and now AI voice is making inroads. Can you use it? Should you use it? In this episode, Vinny shares real-world experience applying AI technology inside an RCM organization and what healthcare leaders should know before adopting it.

As CEO of MBW RCM, Vinny brings over 15 years of experience in operations, financial analysis, strategy, growth, corporate development, strategic planning, and marketing. At MBW RCM, he focuses on optimizing revenue cycle process flows to improve client profitability and performance.

🔍 What You’ll Hear in the Episode:

  • Uses of AI in RCM — for both patients and payers

  • Pros and cons of AI voice technology

  • What you need to know before implementing AI voice solutions

  • Real-life examples of AI voice success stories and failures

🎧 Listen Now:

If you work in healthcare revenue cycle or billing, this episode will help you stay ahead as technology continues to redefine how the industry operates.

Dhinesh R

Dhinesh R is a Marketing Manager at MBW RCM with 5 years of experience specializing in Revenue Cycle Management (RCM) marketing and strategy. He has deep expertise in medical billing, coding workflows, denial management, and optimizing end-to-end RCM processes for healthcare organizations. Dhinesh leverages industry insights and data-driven marketing to position MBW RCM as a trusted authority in improving financial performance and operational efficiency.

https://www.mbwrcm.com/leadership/dhinesh-manager-digital-marketing
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